25 Years in Business!!

Praeses, LLC is happy to announce that this year it will be celebrating its 25 year anniversary of being in business. As we reach this incredible milestone, we look back on the journey that has led us here (the great moments and the growing pains) with a smile. We certainly have changed as a company over the years and will continue to do so as we strive to adapt to the ever-shifting business and technology landscape. However, we take pride in being able to stay true to our core company philosophies:

1. Everything we do is for a reason.

2. We always bring more value than we cost.

3. Our value is in our people.

With these core principles guiding our business, we will go forward with eagerness and anticipation into the next 25 years. We will continue to strive towards excellence and providing our customers with the most innovative, simple, and successful software and service solutions to meet their needs. We hope you will continue to grow with us and we would like to extend a thank you to all of our employees who have made the past 25 years so special and to our loyal customers who we could not have been successful without. This post will be the first of a series of “25 Years” posts. These posts will examine our company’s history, provide thoughts and news on our future, and keep our readers informed of all events associated with our 25th year in business. We hope you join us for the ride.

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5 Big Cloud Trends For 2012

Cloud computing has made it easier for companies to experiment and innovate, and the trend will accelerate in the coming year.

Cloud computing is no longer the curiosity it was a few years ago. Today companies are increasingly looking to cloud computing as an integral component of their computing strategy. The rationale is clear. Companies now understand that cloud computing offers the possibility of being able to more to seamlessly change IT without having the time and expense of setting up, configuring, and deploying new systems. Many companies are discovering that it is much easier to experiment and innovate with cloud computing than with traditional computing models.

But as with any emerging area it is too soon to declare victory. Cloud computing is complicated in many ways. While 2011 was the year when cloud computing took its place as a legitimate strategy, 2012 will be the year when companies need to tackle operational issues of cloud computing. Therefore, I am predicting five big trends for cloud in 2012.

Big Trend #1. Cloud Service Management becomes a requirement for adoption.

It is becoming apparent that companies will not adopt a single cloud deployment model, but rather will use a combination of various public cloud services (including Software as a Service, Infrastructure as a Service, and Platform as a Service), private cloud services as well as their traditional computing environment. This is especially true for companies in the mid-market and even large enterprises. The ability to manage this hybrid environment will be the difference between success and failure. 2012 will be the year when customers start to plan and implement a service management strategy for the cloud.

Big Trend #2. Cloud Security expands to encompass privacy, compliance, and governance.

Company executives have been worrying about cloud security ever since Amazon began offering public cloud services. While there are a variety of opinions about how secure various cloud services are, there has not been a consistent best practice related to cloud security. That is changing for 2012. This will be the year when IT and business management will begin to deal with the subtleties of setting rules and processes–which clouds to use under which circumstances. For example, open cloud communities with little security and no governance will be of limited value for companies that have to comply with industry and governmental requirements. On the other hand, there is an emerging segment of public cloud offerings intended for companies that want a higher level of security and governance. Increasingly, organizations are looking to private clouds when governance needs to be strictly enforced.

Big Trend #3. The Service Level Agreement becomes a key buying criterion.

While the idea of a service level agreement is not new, it is not well understood in the context of cloud computing. One of the most important changes I expect in 2012 is that companies will be taking a much harder look at the way cloud service providers provide SLAs for their services. While all cloud computing providers offer a contractual service level agreement, most are written to protect the vendor rather than the customer. In 2012, customers will begin demanding Service Level terms based on their governance and customer requirements.

Big Trend #4. Corporate management turns attention to security of Big Data.

Companies are beginning to adopt technologies that enable them to manage and analyze huge volumes of data from many different sources. As attention to Big Data expands in 2012, so will the concerns about protecting both the security and integrity of this composite data source.

Big Trend # 5. The new definition of the computing environment changes customer expectations.

While organizations have always been concerned about the performance of their customer facing environments, the advent of hybrid cloud computing models will add to the level of urgency. There is a difference between the level of control that IT had over the data center and the control of a hybrid environment that includes public and private cloud services (some Software as a Service applications, capacity on demand for peak times, etc.). Companies will demand the ability to monitor and measure performance from the customer experience perspective.

Reprinted from InfoWeek. Written by By Judith Hurwitz
December 2011

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Should Your Business Move To The Cloud?

Working in the cloud—accessing documents and applications through remote servers over the Internet rather than on a personal computer or a local server—frees up time and resources. Business owners around the world are moving the responsibility of managing software, hardware and document security to the cloud so they can focus on running their companies.

The cloud is flexible and affordable. Read the answers to the following cloud questions to see how else businesses are benefiting.

Why should I use the cloud?

Working in the cloud allows you to access the software and services you need when you need them, from any Internet-connected device. Rather than paying for software and hardware you might access only occasionally, you pay only for the services you use—allowing your company to work more productively and cost-effectively and to gain the capabilities of a larger business.

What can the cloud help me do?

Cloud providers offer applications and services that can help with the most important tasks involved in running a successful company. This includes accounting systems to manage finances and billing; customer relationship management programs to track contacts and sales leads; document sharing systems that let employees collaborate on documents in real time from different locations; and human resources applications that help with employee records and training.

Is the cloud easy to use?

Your company starts using cloud-based programs and services simply by signing up. The cloud provider runs everything so there is no hardware to configure or software to install. This “on-demand” quality makes it easy to ramp up or reduce your use of services as your business needs shift.

How can the cloud help me save money?

Cloud computing offers new opportunities for businesses with limited access to resources. With the cloud, you can access services to run your business without having to purchase and maintain extra hardware or pay for software licensing fees. You typically pay a low per-use fee or a low monthly cost based on the number of employees using the service.

How can the cloud make my team more productive?

A key benefit of cloud computing is that you and your employees can access programs, documents and e-mails at home or on the road simply by logging in from an Internet-connected computer or smartphone. This provides added flexibility to help meet deadlines. Documents are stored online, so there’s no danger of losing important files. Cloud-based conferencing services give access to virtual meeting spaces almost instantly so you can connect with employees and clients around the world and collaborate on documents, brainstorm ideas or present new products or services to remote clients.

How does the cloud allow for growth?

Cloud-based resources are scalable, which makes them easier to support growth and accommodate high-demand periods. For example, if your website needs to accommodate spikes in traffic, having it hosted in the cloud allows you to add extra capacity when you need it. This can help prevent the site from going down during a peak sales period or if too many visitors access the site at the same time.

What factors should I consider when selecting a provider?

Cloud service providers have the resources to keep data and applications highly secure through high-level encryption, guarded data centers, continuous server monitoring and other measures. This helps protect your information from outside intruders and ensures its safety in case a fire, flood or other disaster strikes your facility. The risk of losing sensitive customer data is less because the information is stored in the cloud and not on your laptop or a USB stick. Before committing to a cloud service provider, be sure to ask about the specific measures they use to keep data safe. 

What if the cloud service goes down?

Applications and services delivered through the cloud are often faster and more reliable than in-house ones, particularly if your servers or other systems are aging. If an outage occurs, cloud service providers can usually resolve problems more quickly than small businesses with limited IT resources. Many providers have multiple data centers to help ensure that your information is always available so you experience less downtime.

Reprinted from an article by AT&T on PC World Magazine – September 29, 2011

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Which Browsers Support HTML5?

All the buzz these days seems to be about HTML5. Web designers and techies everywhere have very strong feelings about HTML5 and either love it or hate it depending on who you talk to.

First let’s take a look at what HTML5 actually is and what it is used for. HTML is a markup language used to design and layout web pages. HTML5 is a new version of that language that has more tags and hence more design options.

Most people can agree more design options is a good thing. The controversy comes in mostly because certain companies like Apple are acting as if HTML5 is a standard when the reality is no browser fully supports it yet.

Essentially that means that for people using certain elements of it they will look nothing like they intended to most of the people who view the pages. So while HTML5 and its applications are definitely going to offer us some much cooler websites it is just not practical yet to use for your web designs.

We tested out a few of the most popular browsers to see how ready they are for HTML5 and this is what we found out. For this test we used http://www.html5test.com which offers an HTML5 testing page and a rating system that goes up to 400 points depending on how many HTML5 features are already implemented into the browser.

Chrome 10.0 was the big winner coming in at 301 points out of 400 possible. They have already implemented most of the functionality to be a compatible HTML5 browser. In addition, many of the features that are not added are partially added. So Google Chrome is definitely way out in front in the race for HTML compatible browsers.

Firefox 4.0 is next in line and they scored pretty decently getting 249 out 400 possible points. They are still missing a lot of key elements but got bonus points for the audio and video implementation as well as their parsing rules.

Internet Explorer 8 is pretty far behind the curve. IE scored a total of 32 points out of 400. Pretty dismal showing for what used to be the top internet browser in the world. Internet Explorer has been playing catch up with rendering design since the implementation of CSS and their poor showing here tells us it does not seem like much will change in the future.

So those are the statistics. At the moment the only HTML5 browser that is going to get you very far is Google Chrome and until browsers catch up with the newer language it is probably a good idea to use it sparingly in your designs until it actually is a true and tested standard.

Reprinted from a post on HTML 5 Tutorial at http://html5tutorial.net/

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Windows Phone 7 update FAIL: Restoration error C101002E 81080080

Looks like the latest Windows Phone 7 update is bricking some phones.  See more here.

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That Dog Won’t Hunt

By Chris Phillips

Fido could care less about fetching your tennis ball.  He really isn’t interested in learning how to open the refrigerators with a towel handle either.  Nope, Fido’s more interested in watching birds and chasing rabbits…in his sleep.  But I bet you won’t throw Fido away.  I bet you keep him and love him as a companion rather than a fearless hunting dog.

Occasionally hard drives fail.  It’s a fact of life no matter the age or hardware usage.  Granted, several factors come into play when speaking of hard drive failure…but one thing is certain…you should never, ever throw a hard drive away or donate to a recycling center without protecting yourself first.  Here’s a good article to wet your whistle: P3.  I doubt any of us have information as critical as this, but the song remains the same.

First, have a look at this program.  It’s a free, quick, light program which is used to recover deleted or lost files.  I’ve used it to assist people whose hard drives have failed under normal operation.  PCI File Recovery is a great tool to recover those irreplaceable pictures of little Johnny’s birthday party, but your neighborhood garbage scavenger could also use it to steal your identity or at the very least he could learn your habits.  At this level, file recovery is often a “crap shoot” so don’t be disappointed if you can’t recover a certain file.  If you’d like to see for yourself, try it!  You’ll be amazed at what is spread across your hard drive and how easy it is to access the “deleted” data.  Here’s how:

1)      Download and install PCI File Recovery linked above; start the program.

2)      Select your language and click the green checkmark.

3)      Click either the green arrow or red + sign to the left.

4)      Highlight a physical drive and click “find logical drives”.

5)      Move over to the logical drive tab, highlight the logical drive that you want to inspect and click the green check mark.

6)      Click the red plus sign, select your min/max and click the green check mark.

7)      Wait for the scan to complete and view the results.  If you want to see the data, right click and save to another location.

-        A couple of important notes here:

a)      If you are recovering data from a failing drive, save it to another drive…not back to the failing drive.

b)      Some of these files may have been deleted for a reason, i.e. virus removal.  Be cautious, you don’t want to re-infect your machine.

c)      If you’re assisting a friend or client, make sure they know this isn’t an exact science at our level.  Meaning, it may or may not work.  Also, they need to know that you might see all of their dirty little secrets; if they have any.

So what’s the point of this exercise?  Take care of your data!  You should see now that you don’t have to be Jack Bauer’s Chloe to recover data.  If you must get rid of a hard drive, do one of the following:

1)      Beat it to smithereens with a sledgehammer (messy, but effective).

2)      Use a program such as DBAN to write over your data (time consuming).

3)      Put it in an incinerator.

Have a great day!

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Firesheep

Cryptography expert Bruce Schneier posted yesterday about a FireFox plugin that makes it possible to steal your network connection if you log on to social networking sites from unsecured or public networks.

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Coal Magic

by Chris Phillips

If Bobby Flay from the Food Network showed up at your next barbeque, how would you react?  A great deal of preparation goes into any grilling success be it seasoning, marinating, or channeling Zen.  Once the preparation is complete, you still have to cook.  Are you a compulsive flipper?  Do you rip the skin off of your trophy winning chicken because you flipped too early?  Do you burn your burgers or overcook your once mouth watering steak?

Making sure those coals are just right compares to proper customer relationship management.  Of course you don’t want them too hot, or too cool…they need to be just right.  Perfect coals or perfect relationships pay dividends in your guest’s satisfaction or your customer’s willingness to commit to a long term connection with your company.  Preparation, patience and the correct tools help to meet this highly achievable goal.

One such tool, Microsoft Dynamics CRM, is currently in the first phase of implementation here at Praeses, LLC.  Originally, we searched for a product to replace a customer contacts database maintained in Microsoft Outlook but found many, many more advantages in employing a complete customer relationship management system.  We now utilize MS CRM as a vehicle to enhance our relationships across 3 lines of business: ITC (Information Technology Consulting), JO (Jurisdiction Online) and CSD (Correctional Services Division) to varying degrees.

In explanation, each line of business carries its own unique challenges, thus each line of business requires different areas of CRM as well as different customizations.  Your profitable business certainly requires the proactive management of leads, opportunities, accounts and contacts in order to provide more value to your clients.  Praeses, LLC has the ability to tailor a solution that suits your particular business, enabling you to spend less time scratching your head wondering if you followed up with Client X and more time doing more enjoyable things, such as grilling.

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Small Businesses Need IT Consulting

A recent article from USA Today highlights the unique situation small businesses face when it comes to information technology needs.  Small business owners are finding themselves dealing with IT issues that may fall outside of their realm of expertise.  Consequently, they may make decisions that ultimately hurt their long-term business goals.

According to Laura Petrecca of USA Today, “IT experts say those already overburdened (small business) owners should consider seeking outside assistance” in order to avoid many of the pitfalls that are presented when trying to stay afloat of technology. One such pitfall is the tendency of small business owners, in their bid for technological expansion, to get overwhelmed, overextend themselves and overspend. In many cases, the realization that purchased technology isn’t living up to expectations comes about at the same time as the business owner realizes they can’t afford the system.

The Praeses IT Consulting (ITC) Group is acutely aware of the unique needs of small businesses.  We have programs in place to assist small business owners with audits of their current IT initiatives, as well as make recommendations to improve business practices, networking, and software choices.  Praeses ITC can also assist small businesses streamline their processes, thereby increasing their margins, through properly evaluating technology applications or through creating customized software and mobile applications.

“Small businesses need not fall behind in the rapidly changing technological climate,” said Rob Parker, Director of IT Business Solutions at Praeses. “Working with experienced IT personnel who apply only the most appropriate technology systems can ensure the continued success and growth of your business. And that’s what we achieve at Praeses.”

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Welcome to Praeses

Praeses, offering proven and consistent business success through people, process, and results, is a leader in trusted information management services in both the private and public sectors. Founded in 1987, Praeses is a privately-held company headquartered in Shreveport, Louisiana. Its comprehensive client base of local, national, and international organizations includes small businesses, Fortune 100 companies, state and local governments, the US Air Force, the US Army, and the US Navy.

Employing a team of versatile professionals while working with a diverse customer base, Praeses has an unmatched, comprehensive range of experience and expertise in this region. Praeses matches clients with its professionals to yield focused solutions and applications appropriate for the needs of specific markets such as Government, Insurance, Health Care, Telecommunications, Manufacturing, Energy, Non-Profit, and Retail.

Praeses boasts a strong offering of products which exist within its business groups including inmate telecommunications management, regulatory process management, and information technology management. Our products and services include inmate services to correctional facilities, Jurisdiction Online products, IT consulting, software development, mobile application development, online marketing and advertising, graphic and web design,
and brand creation and management.

For more information about Praeses and our products, visit us at www.praeses.com.

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